ubet88 Privacy Policy

1 Interpretation and Definitions

In this Privacy Policy, the following terms carry the meanings as stated:

• "ubet88", "we", "platform" refers to ubet88 and all related entities that operate the website https://ubet88.club and online betting services under international licensing.
• "Member", "you", "user" refers to an individual who registers and uses ubet88 services.
• "Personal Information" means any information that can be used to identify an individual, whether directly or indirectly, including name, identification card number (MyKad), email address, mobile phone number, financial information and usage data.
• "Processing" means any operation carried out on personal data, including collection, storage, use, disclosure, transfer or deletion.
• "Third Party" means any entity other than ubet88 and the member themselves.

This Privacy Policy should be read together with the Terms & Conditions of ubet88. If there is any conflict between the two documents regarding privacy matters, this Privacy Policy shall apply.

2 Collection of Personal Information

ubet88 collects your personal information through several legitimate and transparent channels. This collection is carried out solely to enable us to provide a safe, responsible betting service that meets regulatory requirements.

• Full name as shown on your MyKad
• Identification card number (MyKad) for identity verification purposes
• Date of birth (used to verify that you are 21 years of age or older)
• Email address and mobile phone number
• Account username and password
• E-wallet account information (Touch 'n Go eWallet, Boost, DuitNow) or bank account details for deposit and withdrawal purposes
• Any information submitted through support forms, complaints or feedback

• IP address and device information (browser type, operating system)
• Game activity and betting log data, including transaction records
• Website usage data such as pages visited, session duration and click patterns
• General location data obtained from your IP address

3 Purpose of Data Use

The personal information we collect is used for legitimate purposes related to the operation of ubet88 services. We will not use your data for any other purpose without obtaining your consent first.

• Account Management: Creating, verifying and maintaining your member account, including processing deposits, withdrawals and bonus management.
• Identity Verification (KYC): Ensuring compliance with international licensing requirements, including age and member identity verification.
• Security and Fraud Prevention: Detecting suspicious activity, protecting accounts from unauthorised access and ensuring game integrity.
• Legal Compliance: Meeting regulatory obligations, including anti-money laundering (AML) procedures and know your customer (KYC) requirements.
• Service Communications: Sending important notices related to your account, policy updates and security alerts.
• Relevant Marketing: With your consent, we may contact you about ubet88 offers, bonuses or VIP programmes. You may withdraw this consent at any time.
• Service Improvement: Analysing usage patterns to improve the platform, user experience and game selection.
• Customer Support: Processing enquiries and complaints submitted via live chat and email.

4 Data Storage and Security

ubet88 applies appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, destruction or disclosure.

• SSL/TLS encryption for all data communications between your browser and our servers
• Encryption of stored data for sensitive financial account information
• Role-based access controls, ensuring only authorised staff can access members' personal data
• Continuous system monitoring to detect any unauthorised access attempts
• Regular data backups to prevent information loss

We retain your personal information for as long as your account is active or for the period required to meet legal and regulatory obligations. After an account is closed, certain data may be retained for a period specified by applicable law before being deleted securely.

5 Disclosure to Third Parties

ubet88 does not sell or disclose your personal information to third parties for their commercial purposes. However, there are limited situations where we may need to share your data:

• Payment Service Providers: Transaction information required to process deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, Boost, USDT, BTC and ETH is shared with the relevant providers solely for processing purposes.
• Game Software Providers: Non-personally identifiable usage data may be shared with our game software providers for technical improvement purposes.
• Legal Compliance: We will disclose data when required by court order, directives from internationally licensed regulatory bodies, or law enforcement agencies with valid jurisdiction.
• Fraud Prevention: In cases of suspected fraud or illegal activity, we may share necessary information with the relevant authorities.

All third parties who receive your personal information through us are bound by confidentiality agreements and strict data protection obligations.

6 Cookies and Tracking Technologies

The ubet88 website uses cookies and similar tracking technologies to improve your browsing experience and ensure the platform functions smoothly.

• Session Cookies: Temporary cookies that are deleted when you close your browser. Used to maintain your login session while playing.
• Preference Cookies: Saves your language preference and display settings so you do not need to reset them each time.
• Analytics Cookies: Help us understand how users interact with the website for continuous improvement purposes. This data is collected in aggregate and does not identify individuals.
• Security Cookies: Used to detect suspicious login attempts and protect your account from unauthorised access.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some parts of our website.

7 Your Rights as a User

As a ubet88 member, you have certain rights regarding your personal information. We are committed to making it easy for you to exercise these rights.

• Right of Access: You have the right to obtain a copy of the personal information we hold about you.
• Right to Rectification: If the information we hold about you is inaccurate or out of date, you have the right to request that it be corrected.
• Right to Erasure: You may request the deletion of your personal information, subject to applicable legal retention obligations.
• Right to Restrict Processing: In certain circumstances, you may request that we limit how we process your data.
• Right to Object: You have the right to object to data processing for direct marketing purposes at any time.
• Right to Data Portability: You may request your data in a portable, machine-readable format.

To submit any request relating to the above rights, please contact our support team via 24/7 live chat or email at [email protected]. We will process your request within a reasonable timeframe.

8 Cross-Border Data Transfers

As ubet88 operates under international licensing and uses cloud computing infrastructure, your personal information may be stored and processed outside Malaysia. In every such case, we ensure that:

• Such data transfers are protected by appropriate data transfer agreements and meet data protection standards equivalent to or higher than local requirements.
• The servers and service providers involved are subject to strict privacy policies and security measures.
• Such data transfers are only carried out when necessary to deliver services to you.

By using ubet88 services, you consent to the transfer and processing of your personal information as described in this Privacy Policy.

9 Privacy Policy Amendments

ubet88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements, or technologies used.

When any material amendment is made, we will:

• Update the "Effective Date" at the top of this Privacy Policy.
• Send a notice to registered members via their registered email address or through a prominent notice on our website.
• Make previous versions of the Privacy Policy available for members' reference, upon request.

Continued use of ubet88 services after an amendment takes effect constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes made, please contact us to discuss the options available.

10 How to Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the management of your personal information, please contact the ubet88 team through the following channels:

• 24/7 Live Chat: Available directly on the ubet88 website in Malay and English, seven days a week at all times.
• Email: [email protected] — your email will be responded to by our support team.

We encourage you to raise any privacy concerns with us directly first so that we can address them appropriately. Our team is ready to assist you at all times.